Take a speedboat excursion company as an example.
Boats depart 5 times a day with 12 free spots. Customers make reservations as early as possible, require confirmation. A Employee picks them up at their place of origin and transfers them to the port. They make the trip and then return them to their place.
The company administrator needs to know how many kilometers are made in transfers to calculate expenses, to know how many clients They have gone on excursions, manage the reservation calendar, etc. Afterwards, it would be interesting to send satisfaction surveys to improve the service, make work statistics and assess the service that they are giving, if there are excess trips or otherwise more could be done. a lot of information that can be automatically evaluated instead of doing calculations manually.
All this is possible with an application that manages all these functions making the clients autonomous. in reservations, notifications and transfers. The driver only needs to see the app to know the route to take.
All this at hand would mean having to receive calls, constantly check the calendar and confirm late cancellations. Contact the driver to indicate the client's position at all times. Really stressful routine work. When such a company turns its work into an automatic process, it can spend more time promoting itself and improving service than it does working. That means more profit.